This session explores how modern identity and access management strategies can be used to streamline IT operations, reduce manual workloads, and drive meaningful cost savings across the organisation. It will examine how automation of joiner–mover–leaver processes, self-service access requests, role-based access control, and identity governance can significantly cut administrative overhead and improve service delivery. The discussion will also cover how consolidating IAM platforms, reducing technical debt, and integrating identity with HR, ITSM, and cloud services can improve efficiency at scale. Attendees will gain practical insights into building an IAM operating model that not only strengthens security and compliance, but also delivers measurable improvements in productivity, agility, and total cost of ownership.